Saturday, October 13, 2007

BANNED Aqua Bridge Sdn Bhd

Ah... At last my laptop is with me... Thanks for the gift!! ^^ Thank God for hearing my prayers!!! ^^ Now, I just need more ram... ^^ HAPPY~~~

Was a bit surprise that everything is fine when I left my laptop over there in the shop... To everybody outside there, NEVER EVER go to this shop to repair your computers or laptop...

Details of the shop
Name: Aqua Bridge Sdn Bhd
Address:
(a) Suite 7-33, Imbi Plaza, Jln Imbi, 55100 KL
(b) 2.39 / 2.58 / 2.76, 2nd Floor, Plaza Low Yat, Jln Bukit Bintang, 55100 KL

They are a group of bengali, very big group indeed. My friend and I went to the shop to get my laptop repaired. The shop keeper promised me that it will be done in 2 days. So we just left the laptop there and wait for them to contact us to collect the laptop. The problem with my laptop is I am unable to switch on the laptop. We suspected the problem is with the motherboard...

After 2 days, they didn't call me nor message me... So I continue on waiting thinking that they might be facing some problem fixing it... Guess what.. They didn't call at all until I got fed up of waiting! It is almost a week yet no news from them! I called them instead and I was a bit annoyed by their attitude as the person on the other side of the phone sounded like they totally forgotten about my laptop! They said they will fix it asap and I can collect it in 2 days time. YA RIGHT!

The day after I called them, they messaged me informing me that my laptop is fixed but I will need to bring my hard disk along to check whether the laptop is working properly... I got shock of my life when I received the message. WHAT HAPPENED TO MY HARD DISK?? (-.=)" It is quite impossible that the hard disk is not in the laptop as Mike formated the laptop earlier on... Ah.... They said they will check with their technician and after that no news from them..

We went to Low Yat 2 days after he contacted us and they still claimed that the hard disk is not in the laptop... HOWEVER, on the receipt, they marked that the hard disk is there... CONTRACT BOUNDED! After much argument, they have no choice but to replace a hard disk for us and they changed my processor to P4.

The laptop was not with me all the while as Mike helped me to install some software inside.. When I got the laptop.... I realized the "standby mode" is not functioning when I am using battery. However, when I am using direct power, standby mode is working fine. STRESS... Again, Mike took the laptop and try to find out what is the problem... (-.=)" STRESS... He later send back the laptop to the shop for repair as he can't seems to find out what's the problem.. BEST PART? They started using their native language and started scolding when they see the laptop being bring back to their shop.. I think they are still unsatisfied as they need to replace the hard disk for me. They thought that Mike will not understand their language and they go on scolding in front of him.. This is what you called customer service? I wonder how come they are still surviving with such service...

After few days of observation, they claimed that it is the processor problem... I can either chew with the fact that the standby mode is so or I can change the processor back to celeron. After some discussion with my friends, I got to know that, processor shouldn't be the problem as it is not related... Somehow, I don't feel right as though the shop is trying to cheat the customer.. I called them up and I tell them that I will want to take back my laptop. At last... The laptop is now safe and sound in my room... Hopefully nothing will go wrong after that... I felt SICK of going LAW YAT...

Anyway, thank God for the laptop and may I use it wisely ^^

9 comments:

Mike said...

You want the image of the reciept.. you know where to find it.. XD haih.. stupid company.. sorry for bringing you to such a shop.. T.T i feel responsible.. >_<

William said...

Mike, that shop don't do repair job, they sell life experience points only..

My laptop had that same problem and it took a 30 minutes swap of the power controller board. Then kau dim liau.

Mike said...

hahaha.. life experience points.. a little bit more and i'll be able to produce my own C4 and plant it in their shop.. XD Hmmmm... where you sent your laptop for repair??

BuBble said...

Haha!!!
33, i am happy for yOU!!! =)
What a repair shop.... So irresponsible and.... ><

Lau Shan Shang said...

(-.=)" ENGLISH ONLY PLEASE... Don't understand all those technical terms... I don't understand all those jargon (-.=)" STRESS.... *Btw, Im not studying IT*

Mike: Hahah... Nvm, is the past... As long as laptop working, don't care!

Bubble: Welcome to KL...

Patsy said...

Well said.

Shan Shang said...

oh? Facing the same problems as well? Better be careful with your gadgets, you wouldn't know what they will do to them...

In short, don't go to that shop for "safety" purposes.

Ais said...

Hey, I have the same problem as yours. I bought my compaq v3510tu laptop there and have this one year warranty.
The laptop gave me a beeping sound, maybe its something to do with the laptop's motherboard.
So, I sent my laptop to the shop, and guess what? They promised to call me again and again. But it wasn't them who started the call, it was me. Darn their customer-services!
Its been more than a month, and I still haven't received my laptop yet.. They're very troublesome..

Shan Shang said...

Aiyo?? You better get back your laptop.. I was so afraid back then on what will happened to my laptop.. And best part?? My laptop "kapup" again... Hahaha.. I didn't bother to repair it after that =P

Better ensure they don't over-charge you as well!